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Ms Chua's Blog
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Friday, August 05, 2005

The Difference between Focusing on Problems and Focusing on Solutions

>>>>>>>The Difference between Focusing on Problems and Focusing on Solutions
>>Case 1
>>When NASA began the launch of astronauts into space,they found out that
>the pens wouldn't work at zero gravity (ink won't flow down to the writing>surface). To solve this problem, it took them one decade and $12 million.

>They developed a pen that worked at zero gravity, upside down, underwater,
>in practically any surface including crystal and in a temperature range
>from below freezing to over 300 degrees C.
>>And what did the Russians do...?? They used a pencil.


>>Case 2
>>One of the most memorable case studies on Japanese management was the case
>of the empty soap box, which happened in one of Japan's biggest cosmetics.
>companies. The company received a complaint that a consumer had bought a
>soap box that was empty. Immediately the authorities isolated the problem
>to the assembly line, which transported all the packaged boxes of soap to
>the delivery department.For some reason, one soap box went through the
>assembly line empty. Management asked its engineers to solve the problem.
>Post-haste, the engineers worked hard to devise an X-ray machine with
>high-resolution monitors manned by two people to watch all the soap boxes
>that passed through the line to make sure they were not empty. No doubt,
>they worked hard and they worked fast but they spent a whoopee amount to
>do so.

>>But when a rank-and-file employee in a small company was posed with the
>same problem, he did not get into complications of X-rays, etc., but>instead came out with another solution. He bought a strong industrial
>electric fan and pointed it at the assembly line. He switched the fan on,
>and as each soap box passed the fan, it simply blew the empty boxes out of
>the line.
>>>Moral>>Always look for simple solutions. Devise the simplest possible solution
>that solves the problems.

2:37 AM

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